Service- Mansueto Group

43°49'15.4"N 7°46'53.4"E

Mansueto Service

Mansueto Service is the division dedicated to the customers’ assistance famous for its organization and efficiency that represents a real support our clients can always count on for any kind of need at all events. As we offer a wide range of services, complete under every single point of view, crew members can rely on our professional and trained staff for a 360-degree assistance who works out any type of situation from language translation support to bureaucratic matters. 

Mansueto Service branch deals with all request not mainly involving material supply of goods, when a professional assistance is required to comply with flag or class requirements we are appointed to work side by side with captains and crews to achieve the best performance. LSA service is our strength with our service station approved by main classes worldwide, the support start from equipment check onboard, through the actual service including collecting and returning to yacht, to the certificates issuing for each group. An archive of all previous service is kept in our records to provide classes and surveyor the best assistance, as well is a good way to have an online storage for all your certificates. Our office is always available when it comes to reservation, from hotel to cars, from flower arrangement to arrival/departure papers, no matter what you need, we have the right person to support you. Being English/French/Spanish/German/Italian speaking our crew is appointed as well when third party is involved or a translator is necessary to complete a simple doctor’s visit to the most tricky notary action/declaration. Fiscal assistance and customs declaration are another key point of our service range, nowadays rules are becoming very strict and not always is easy to comply with them, that’s why Mansueto is now an official Fiscal Representative to assist yachts during charters and deal with all Italian directives regarding VAT issues and invoicing. Of course our service department can follow the clients all around the Med and eventually worldwide for a full service coverage, only one referral to speed up all request.

Our services

LSA FFE Safety Service

A life raft is one of the most important pieces of safety equipment on board a vessel. It has been designed, tested, and approved to save your life in the event one must abandon ship. The only way to ensure that your life raft is in exceptional condition and ready for deployment is to inspect it annually. Mansueto Marine will ensure that your life raft will perform and operate as designed as your life raft will always be checked by a authorized and qualified service station. By inspecting your life raft annually you will increase the life expectancy of the unit and most importantly restore your confidence while on open waters. Mansueto Marine offers you:

  • Commercial Life Raft Service and Repair
  • Dockside pick-up and delivery 24 hours a day
  • Re-certification and issuing of new certificates with each unit

In addition a complete servicing for:

  • Swift Water Rescue Boats
  • Commercial Rescue Boats
  • Fire Rescue boats
  • Law Enforcement Boats
  • Military and Government Boats
  • Recreational Inflatables & RIBs
  • Commercial Inflatables & RIBs
  • Recreational Life Rafts 
  • Commercial Life Rafts


    EQUIPMENT TYPES


    NEW SUPPLY OR ANNUAL SERVICE


    SOLAS


    LAST SERVICE DATE


    EXPIRING DATE


    OLD CERTIFICATE

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    Shipyard

    Thanks to its long lasting and strong agreements with shipyards in Italy, France, Spain, Germany and The Neatherlands we will place your vessel in the best and most suitable shipyard according to your requests type. Relying on Mansueto means that you’ll be able to put your yacht or your tenders on hard avoiding endless booking procedures and jump the queue to meet your boss requests, especially on high charter season when time is always short.

      STATUS OF LIQUID ON BOARD
      CAPACITY PLAN AVAILABLE

      DOCKING PLAN
      VERTICAL & LONGITUDIONAL SECTION
      HULL BLOCKING POSITIONING

      YACHT REGISTRATION

      COMMERCIAL OR PLEASURE YACHT


      CONTRACT & INVOICING DETAILS


      UPLOAD SECTION

      CERTIFICATE OF REGISTRY (COBR)


      VESSEL’S INSURANCE


      CREW LIST

      OTHER FILES

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      Reservation & Management

      Berth Reservation & Management Ready and attentive to customers’ demands our company is able to assure on one hand a year’s berth possibility and on the other to guarantee always a solution suitable to the vessel’s needs during a charter or unexpected trips with the Owner. This thanks to the several berths disposed by Mansueto Group in ports and marinas for clients coming in great numbers between the springtime and the autumn. You can always count on us to find a berth solution even for last minute bookings. Starting from the arrival of your yacht into the harbour Mansueto guarantees an excellent service that consist in a 24-hour full assistance. We offer immediate mooring support with pilot boats and skilled seamen and we directly provide for your water and power connection. Furthermore we manage a big 90meter berth in the marina of Portosole – Sanremo so huge vessels are able to stay inside the walls and enjoy the warm welcome and the mild weather typical of our town.


        ARRIVAL DATE


        DEPARTURE DATE


        CERTIFICATE OF REGISTRY (COBR)


        VESSEL’S INSURANCE


        CREW LIST

        OTHER FILES


        COMMENTS

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        Arrival & Departure

        Mansueto offers assistance as regards harbour formalities and other bureaucratic matters. In particular we take care of arrival and departure paperwork providing to fill in and pay for all the expenses and fees relative to the Transportation and Navigation Department. If necessary the captain or the person in charge will be taken to the Capitanery office by one of our representatives.

          FORMALITIES REQUIRED
          ARRIVAL DATE
          DEPARTURE DATE
          UPLOADS SECTION
          DOCUMENTS


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          Shipping – Customs – Courier Service

          Mansueto Service also represents an important point of reference as regards our customers’mail, national and international shipments. In fact during their entire stay in the Mediterranean our clients can always use our contact details as their accommodation address. Consequently, when we receive mail and/or parcels addressed to crew members we always find the best solution to put them together with an order placed before so they can get their own things in the quickest way as possible anywhere the vessel is. Paying for the customs clearance expenses (if necessary) the consignee can be sure to receive, without any obstacle his package and he also has the opportunity to track it avoiding possible inconvenient that sometimes can arise in the international transport. In case the addressee cannot temporarily provide a permanent address where to deliver his consignment, Mansueto Service holds it inside the warehouse (big parcels) or offices (envelops). In addition a lot of customers have a reserved storeroom at their disposal at our facilities in order to keep their stuff in hold in the safest way.


            PACKAGING REQUIRED


            PACKAGING REQUIRED


            NOTES ON PACKING


            DIMENSION (CM)
            COURIER
            TRACKING NUMBER REQUIRED

            NOTES

            RECEIVER
            SENDER
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            Parcel Store

            Mansueto Marine offer includes the yacht’s parcels/furniture storage service with a weekly or monthly rental fee. A 24/7 CCTV controlled dedicated area is divided into multiple storerooms, with or without floor pallets and/or wall shelves, to receive and store any kind of personal or yacht’s equipment. Further the main storage purpose, the service includes as well: Parcels/equipments collecting – Handling and packing – Wrapping – Storeroom arrangement assistance – Periodic check – Listing and Inventory. Mansueto Marine can be appointed as well as client’s home delivery to consolidate orders and /or personal shippings, our operators will record all activities and send periodical lists to the clients with an inventory of the stored parcels.


              PACKAGING REQUIRED


              PACKAGING REQUIRED


              NOTES ON PACKING


              DIMENSION (CM)
              FROM
              TO

              NOTES


              UPLOAD SECTION
              DOCUMENTS

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              VAT on Chapters

              Italian Tax Revenue Office (Agenzia Delle Entrate) has decreed to implement VAT on charters. The charter of yachts within Italian Waters that are registered as Commercial Vessels and are used exclusively on “Charter” (Short-Term Hiring of a Yacht, not exceeding 90 days) cannot legally be exempt from the VAT.

              By using a combination of rules the VAT on charter yachts above 24 MT LOA will normally be 6.6% of the total charter fees. In order to comply with the legislation, Owning Companies must be registered for VAT in Italy or appoint a Fiscal Representative in Italy to manage the tax on their behalf as per DPR 633/72 Art.17. In both cases the opening of a VAT position is required.
              The appointment of a VAT / Fiscal Representative or the direct identification became obligatory starting by year 2011 as per Circular 43/E – September 29th 2011.

              YACHT WELFARE is suitably structured to fulfill the VAT task on your behalf and to shoulder every responsibility to comply with the Italian law. If you need more info and to appoint YACHT WELFARE as your Fiscal Representative for Italy please send us an email at info@yachtwelfare.it. You will be provided with a copy of the Contract Agreement and the required Annexes to obtain your IT Fiscal Code and comply with the Italian laws and regulations.

                FISCAL REPRESENTATION COUNTRY

                SHIP’S OWNER COMPANY COUNTRY
                VESSEL REGISTERED AS


                DOES ANY OF THE DIRECTORS SIGN THE MANDATE
                UPLOAD SECTION

                VESSEL’S CERTIFICATE OF REGISTRY (COBR)


                MEMORANDUM (ARTICLES) OF ASSOCIATIONS


                CERTIFICATE OF INCORPORATION


                CERTIFICATE OF INCUMBENCY


                CERTIFICATE OF REGISTRATION FOR VALUE ADDED TAX (VAT)


                DIRECTOR’S LIST


                VESSEL’S VAT PAID STATUS


                PASSPORT OF SIGNATORY DIRECTOR


                PASSPORT OF DELEGATED PERSON


                POA – POWER OF ATTORNEY

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                VISA ASSISTANCE

                In case a crew member has to go abroad and needs the requisite papers that justify the reason and the duration of his stay we provide to fix an appointment to get the VISA at the Consulate of competence. We remain at your disposal for any problem that may arise during the VISA issues mediating in the communication with the Consulate.

                Medical Assistance

                It often happens that a crew member on board needs a medical examination; in this occasions within a short time our staff is able to fix an appointment with highly qualified English speaking doctors like dentists, gynaecologists, nutritionists, otorhinolaryngologists, dermatologists, or even chiropractors and massagers. In case any emergency arises we can arrange a visit on board with our reliable doctor. It’s also possible to reserve a specialist examination in private clinics or emergency admission to hospital.

                  CHECK IN
                  CHECK OUT
                  LIST OF DOCTORS
                  FAMILY TYPE
                  URGENCY
                  WHERE
                  INSURANCE
                  UPLOAD SECTION
                  DOCUMENTS

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                  Hotel & Apartment Reservation

                  Mansueto Service suggests you a large choice of hotels and apartments from the most amazing European cities to the smallest village hidden in the inland. The wide selection ranges from top-luxury to low-cost facilities all suitable for your pleasure or business stay where courtesy and willingness are assured. In this way we are able to propose highly competitive rates for groups, business travellers and families and you can always choose the best solution accordingly to your quality and price needs. On your arrival at the airport or at the train station you can find our driver who will take you to the required destination. You just have to fill in all the fields below in this page and Mansueto will do all the rest. Enjoy your stay!


                    ARRIVAL DATE


                    DEPARTURE DATE


                    PERSONS / ADULTS


                    PERSONS / CHILDREN


                    CLASS OF THE HOTEL


                    TYPE OF ROOM


                    NUMBER OF ROOMS


                    COMMENTS

                    UPLOAD SECTION

                    DOCUMENTS


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                    Restaurant Reservation

                    You will learn that making reservations doesn’t have to be a pain point. Mansueto Service department is able to suggest and book a wide selection of any sort of restaurant anywhere around the Mediterranean. Especially in the most known localities of Italy, France and Spain we have strong connections with the restaurant owners or managers. If needed cars and minivans with driver can be arranged to collect guests and take them back on board. You will find this option in the below form,. Therefore let’s start to fill our form and get your reservation now!


                      RESERVATION DATE


                      PERSONS / ADULTS


                      PERSONS / CHILDREN


                      RESTAURANT TYPE


                      VEHICLE RENTAL NEEDED


                      VEHICLE TYPE


                      COMMENTS

                      UPLOAD SECTION

                      DOCUMENTS


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                      Club & Disco Reservation

                      When “fun” and “relax” are the keynotes Mansueto Service knows how to tune up with them. Just tell us your likes and how many people, we will provide the rest. Beach disco, disco-pub, lounge bar, dancing club, cocktail bar, night club and many other more! Private VIP area easy reservable thanks to our direct connections with the club’s managers. If needed cars and minivans with driver can be arranged to collect guests and take them back on board. You will find this option in the below form,. Therefore let’s start to fill our form and get your reservation now!


                        RESERVATION DATE


                        PERSONS / ADULTS


                        PERSONS / CHILDREN


                        VEHICLE RENTAL NEEDED


                        VEHICLE TYPE


                        PRIVATE TABLE REQUIRED


                        VIP PRIVATE AREA REQUIRED


                        COMMENTS

                        UPLOAD SECTION

                        DOCUMENTS


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                        Laundry & Dry Cleaning – Tailoring Catering Supplies Equipment

                        We can trust to the collaboration of higly competent and qualified launderers and drycleaners who allow our clients to get scrupulously and accurately controlled results as regards the washing and the ironing of their laundry. We know that disposing of elegant, fresh and cleaned laundry means that clients will enjoy in the most comfortable way a pleasant sleep or a tasting meal on the deck of their luxury yacht. Our agency is also able to supply an accurate table linen’s rental service, a complete range of high quality cookwares, knives, tableware and any catering accessorial items in order to satisfy every client’s necessity. As our experienced team knows at 360 degrees your exigencies we perfectly understand that during a party on board you can easily run out of ice and as its production time could take too long we are professionally equipped to supply you with ice cubes or scales depending on your preference. This is just another example to show how detailed and customized is the service we offer to you.

                          TYPE CLEANING PROCESS QUANTITY

                          COLLECTING DATE


                          RETURNING DATE


                          NOTES

                          UPLOAD SECTION

                          UPLOAD YOUR LIST


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                          Bunkering

                          Mansueto professional team is always organized to assist you in providing a reliable international service for your refuelling necessities wherever your vessel is docked. We supply top-quality fuel and lubricants at competitive prices. We also provide for duty-free fuel and we can plan your refuelling schedule even for long trips. Please don’t hesitate to get in contact with us to place your request and we’ll immediately provide you a quotation, delivery tima frame and your tailored refuelling schedule to fit all your needs.

                            BUNKERING LOCATION – LOGISTIC
                            BERTH LOCATION
                            DELIVERY / SUPPLY DATE
                            ETA
                            ETD
                            FUEL ESTIMATE
                            FUEL PRICE CURRENCY
                            PRICE INTENDED PER (UM)
                            TYPE / QUALITY
                            FUEL ANALYSIS REQUIRED
                            OIL ESTIMATE
                            OIL PRICE CURRENCY
                            PRICE INTENDED PER (UM)
                            TYPE / QUALITY
                            OIL ANALYSIS REQUIRED
                            PAYMENT TERMS

                            UPLOAD SECTION

                            CERTIFICATE OF REGISTRY (COBR)


                            CERTIFICATE OF REGISTRATION FOR VALUE ADDED TAX (VAT)


                            MYBA CHARTER AGREEMENT / CHARTER CONTRACT

                            OTHER FILES

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                            Wastewater Disposal

                            Assisting you with equipped trucks for the discharge and disposal of your black or grey waters is one of the most common services we can provide for. A special vehicle with a big tank will be on the dock in a short time. We can dispose of trucks with pumping system in case the yacht cannot pump out the fluid.

                              BERTH LOCATION
                              SERVICE DATE
                              ETA
                              ETD
                              WASTES TYPE

                              TANK ACCESS
                              TANK DISTANCE
                              COLLECTING FORM / CERTIFICATE REQUIRED
                              BILGE / TANK CLEANING REQUIRED
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                              Banking Service

                              Mansueto Service accountant department is also your reference for your banking transactions as foreign currencies exchange, cash advance at short notice and wire transfers. Our operators are at your disposal if you have to deal with credit card matters, Western Union formalities or any other banking operation.


                                BANKING OPERATION REQUIRED


                                EXECUTION DATE


                                CURRENCY

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                                Flower Arrangements

                                Our florist creates from the most traditional to any of the exotic atmospheres offering a spectacular and professional flower arrangements tailored also for your most eccentric request. The floral arrangement we make can recall the original ambience of your yacht or completely twist it accordingly to your instructions. Every kind of flower can be used fresh, dried, artificial and/or coloured offering the chance to complete and value your yacht’s interior design.


                                  FLOWER ARRANGEMENT

                                  UPLOAD SECTION

                                  Documents

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                                  Weapon Declaration

                                  If your ship is equipped with guns, rifles or any other weapon on board our office will provide to effect the clearance with the competent authorities. If required the captain will be accompanied to the police station to make the declaration by himself.


                                    DECLARATION TYPE


                                    SERVICE REQUIRED


                                    DATE


                                    WEAPONS

                                    UPLOAD SECTION

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                                    Telephone Assistance

                                    GSM mobiles and SIM cards are available from our head office. Don’t hesitate to place your inquiry with our staff to immediately have your new Italian of French number. We also provide you with USB Wireless Hi-Speed Modem to get Internet connection anywhere you are.


                                      SELECT YOUR SERVICES

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                                      Weather reports

                                      We always keep you informed about weather and sea forecasts in any area of the Med waters. Give us a call or send an e-mail to get in contact with our operators in real time.


                                        TRAVELLING AREA

                                        PERIOD

                                        FROM


                                        TO


                                        ITINERARY TYPE


                                        NOTICE FORWARDING

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                                        Yacht Transfer & Relief Crew

                                        Mansueto Marine is specialized in recruiting and supplying qualified and experienced relief crew for your Mega-Yacht, Sailing Vessel or even just tenders or small boats. Relief crew are expected to cover for a regular member of crew that is off the boat temporarily and to cover all the chores of that member of staff. Experienced relief yacht crew are therefore needed to cover in every department of a yacht which includes Yacht Captains, Chief Officers, Marine Engineers, Bosuns, Deckhands, Pursers, Chefs and Stewards/Stewardesses. We also provide skipper hire for quick services such as the collecting of a yacht or tender from the yacht transport ships (e.g. Dockwise Yacht Transport, Seven Star Yacht Transport, etc.) including the delivery straight into the port of call selected by the owner. We offer annual service contracts to individual large yachts, Insurance companies, Brokerage houses, Management companies and Fleet operators. In doing so, we help our clients achieve a more cost effective and structured business model, when it comes to managing crew holidays and sudden crew changes. Our contractual rates are highly competitive in today’s maritime market place and we do not charge large commissions. So, when you need relief staff, be relieved knowing you have just hired one of the best, most experience staff on offer – mature, level headed experts on hand to help out globally for short term contracts. Please get in touch today to service@mansuetomarine.it


                                          SERVICE TYPE

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